Refund Policy

Last updated: 7 November 2026

1. 14-day money-back guarantee

• First payment: if you ask within 14 days of your first payment for any paid plan, monthly or annual, we'll refund it in full. No questions asked.
• Annual renewals: if your annual plan renews and you didn't mean to keep it, ask within 14 days of the renewal and we'll refund the renewal in full.
• Monthly renewals: monthly renewals aren't refunded, but you can cancel any time and keep your plan until the end of the month you've paid for.

2. How to ask for a refund

Email support@rowpost.app from the address you signed up with, or reply to your receipt email. We reply within one business day. You can also contact our payment provider, Paddle, directly at paddle.net.

3. How refunds are paid

Our orders are processed by Paddle.com, our online reseller and merchant of record, who handles payments, invoices, refunds and sales tax. Refunds go back to the original payment method. Depending on your bank, it can take 5–10 business days to show on your statement. Your plan returns to the Free plan once the refund is issued.

4. Cancelling

Cancel any time from the Manage billing link in the RowPost add-on, or from the link in your receipt email. Cancelling stops future payments; your plan stays active until the end of the period you've paid for.

5. When we don't give refunds

We don't refund accounts suspended for breaking our Terms of Service, such as sending spam. This doesn't affect any rights you have under consumer law in your country.